Part A:
1. Job Title: Software Design Engineer
2. Job Location: Kitchener Waterloo, Ontario, Canada
3. Job Description:
-Growing and improving automated test infrastructure in a high-level, object-oriented language
-Developing advanced traffic simulators and other software tools to assist with automated testing
-Implementing fully automated unit, functional, and system tests
-Analyzing, debugging, and fixing failing regression tests
-Working with the rest of the QA and software teams to help deliver a high quality product
-Analyzing product capabilities, working with product marketing, engineering and sales to determine and prioritize appropriate test cases
-Function as a respected, collaborative and contributing member of Quality Assurance team
4. Qualifications Needed:
-Object-oriented programming and design experience
-High-level scripting experience ideally using Python
-Experience with Linux including installation, administration and maintenance
-Experience with TCP/IP networking and related analysis tools such as tcpdump and wireshark
-Experience in Quality Assurance including test planning and development
-Experience developing structured and maintainable automated tests and test
5. Pay: not included
1. Job Title: Technical Support Agent
2. Job Location: Brantford, ON
3. Job Description:
- Employ a high level of interpersonal and communication skills to move beyond customer’s frustrations and solve customer’s problem.
- Provide continuous technical support via telephone and other electronic mediums for a limited product category.
- Identify the level of technical knowledge of the customer and adjust technical communications to solve customer’s problem.
- Deliver technical assistance relying on instruction and pre-established guidelines.
-Achieve and maintain to a performance standard. Including but not limited to; average handle time, resolution and customer satisfaction
- Log all incoming calls and accurately complete case notes in the call tracking database.
- Search and retrieve data from various databases. Ability to multitask with multiple applications during a phone call.
-Participate in training activities to maintain technical currency, and to broaden product knowledge.
- Extend contact to promote and sell products or services as required by assigned queue.
4. Qualifications Needed:
- Skill in providing an exceptional customer experience.
-Skill in verbal and written communication to analyze, interpret and address customer needs.
-Demonstrated proficiency of listening/problem solving/critical think.
- Understanding of Cellphone / Blackberry / Smart Phone
-Familiarity with Wi-Fi and Bluetooth technologies
-Basic knowledge of computer operating systems.
-Ability to work in a time critical environment.
- Ability to be flexible and quickly adapt to changing business needs and processes.
- Ability to employ patience and self-control in handling frustrated customers.
- Ability to sit at a computer keyboard, monitor and use a telephone headset for extended periods of time.
-High school diploma or equivalent
5. Pay: not included
1. Job Title: Network Technician
2. Job Location: Toronto, ON
3. Job Description:
-Epik Networks is a leading high-tech company, providing state-of-the-art voice and internet services to companies of all sizes.
-This Full-time position will be responsible for customer satisfaction and will have ownership over the Client after implementation has been completed. The core objective of the role will be technical support.
-Be the single point of contact for all incoming customer requests including: Repairs, MACDs, general tech inquiries, how to questions.
-Identifies, researches, and resolves technical problems; working within Broadsoft's M6, CISCO Powered Network and other Epik technical systems.
-Uses knowledge of LAN/WAN systems to help design and install internal and external networks.
-Tests and evaluates network systems to eliminate problems and make improvements.
4. Qualifications Needed:
-Excellent oral, written and telephone etiquette skills
-Good knowledge of Internet technologies
-Good knowledge of VoIP systems and technologies
-CISCO experience a must!
-Excellent Computer skills and very good knowledge of customer relationship management systems
-Familiarity of IT/Technical Services concepts, processes and procedures
-Minimum three to five years experience in the Technical / IT Client Care Service area
5. Pay: 42,000.00 - 42,000.00 CAD /year
1. Job Title: Embedded Systems Software and Tools Developer
2. Job Location: Waterloo, ON
3. Job Description:
-responsible for development and maintenance of real-time kernels, device drivers, file-system and multimedia for wireless devices.
- contributes directly to the tools suite that connects directly to handhelds and tablets which includes both PC and device firmware.
4.. Qualifications Needed:
- C / C++ (general) (Must Have)
-Low-level System Development (Must Have)
-Linux (Must Have)
-Embedded Real Time Software (Must Have)
-Excellent Communication Skills (Must Have)
-Object Oriented Design/OOD (Nice to Have)
-Operating Systems, kernel and drivers (Nice to Have)
-QNX (Nice to Have)
